IT AND ENTERPRISE MOBILITY
For us, maturity and ageing mean less mobility. Paradoxically, for Information Technology, maturity means more mobility.
Considering that the tablet market did not exist in 2010, and today there are millions of tablets used for work, the transformation is spectacular and it is happening at a very fast pace. But the tablet market is just the tip of the mobility iceberg. Underneath there are: cloud computing, mobile applications, mobile health, mobile payments, social media, mobile collaboration and wireless technologies.
Because the innovation rate in cloud computing, social platforms software and mobile devices is faster than the enterprise adaptation rate, the IT compartments have to adapt to the new reality or will become irrelevant.
If a company decides to implement the bring your own device (BOYD) policy, it will have an integrated input from the users, business units, human resources, legal, developers, network and security. If the focus will be only on security and the company decides to use server-hosted virtual desktop (SHVD) technology, meaning that the data is not kept on the mobile device, it is possible that this solution will make the user experience worse, reducing productivity and also increasing the wireless LAN dependency with a possible need for network upgrade.
When a company will decide to move toward an enterprise mobility solution there will be tradeoffs and compromises in the following area: Network Dependency, Security Risk, Dev/Support Cost, User Experience and Support/Management Cost.
For the mobile solution it is strongly recommended to use an enterprise architectural methodology like TOGAF which provides the company and the IT with a framework integrating all the major issues and interdependencies.
The Enterprise Architect team will have representatives from HR, legal, business, IT and users. Such a methodology like TOGAF (I am a certified TOGAF practitioner!) will help create a cyclic solution which reiterates among the interdependent tradeoffs in order to fine tune and refine the mobile architecture solution. The final goal of a mobile solution will be to achieve the protection of sensitive data of the enterprise regardless of the type of the mobile device or the owner of that device and that is called endpoint independence.
Introducing an enterprise mobility solution will dramatically change the definitions of work place, working hours, office hours because being mobile, work flexibility is not an option, but a necessity. The users will integrate their personal and professional information on the mobile device and the expectation is that the new mobile applications will allow users to access the company data at any time, on any device, anywhere.
A mobility solution will require investment in mobile infrastructure like: Wi-Fi access points (Aps), distributed antenna systems (DASs) and SHVD. On top of that you need system management tools in order to monitor, diagnose and mitigate issues.
A major factor to consider with a mobility solution is security. On top of “traditional” security issues like malicious software and device theft, mobility adds new issues like: endpoint ownership, no dominant operating system and very short device life cycle. The IT department has to define how user authenticate from mobile devices. On option is the use of mobile device management (MDM) software.
10 Specific Benefits of Instituting Enterprise Mobility (http://blogs.clicksoftware.com/index/what-is-enterprise-mobility-an-enterprise-mobility-definition/ )
Steve Bynghall, a researcher at the Digital Workplace Group, outlines the ten specific advantages that he sees resulting from enterprise mobility:
1 Portability – Extend digital communication and capability to all employees, leading to engagement
2 Availability – Increase productivity and deliver critical operational information in real time
3 Sharing – Enhance customer service and encourage knowledge transfer and learning
4 Access data in context – Access critical knowledge to provide better customer service and enhance productivity
5 Capture data in real time – Access business intelligence in real time and achieve better productivity through process involvement
6 Improved user experience – Better engagement and higher adoption among your workforce
7 Personal ownership of devices – Reduce costs and increase adoption and engagement
8 System independence – Gain process efficiency and reduce costs
9 Geolocation – Improve the process and enhance productivity
10 In-built camera – Scan data and record video and photos for knowledge sharing for improved processes and enhanced productivity